date: “2018-05-21T15:00:00+00:00” title: “Support Options” slug: “seek-help” weight: 10 toc: false draft: false menu: sidebar:
parent: "help"
name: "Support Options"
weight: 20
identifier: "seek-help"
NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
app.ini
(with any sensitive data scrubbed as necessary).The Gitea logs, and any other appropriate log files for the situation.
app.ini
(remove all other [log]
sections),
then you can find the *.log
files in Gitea’s log directory (default: %(GITEA_WORK_DIR)/log
).; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
[log]
LEVEL=debug
MODE=console,file
ROUTER=console,file
XORM=console,file
ENABLE_XORM_LOG=true
FILE_NAME=gitea.log
[log.file.router]
FILE_NAME=router.log
[log.file.xorm]
FILE_NAME=xorm.log
Any error messages you are seeing.
When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.
If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
Enable pprof in app.ini
and restart Gitea
[server]
ENABLE_PPROF = true
Trigger the bug, when Gitea gets stuck, use curl or browser to visit: http://127.0.0.1:6060/debug/pprof/goroutine?debug=1
(IP must be 127.0.0.1
and port must be 6060
).
If you are using Docker, please use docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"
.
Report the output (the stack trace doesn’t contain sensitive data)
If you found a bug, please create an issue on GitHub.
Support for the Chinese language is provided at Our discourse or QQ Group 328432459
.