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Diffstat (limited to 'docs/content/doc/help/seek-help.en-us.md')
| -rw-r--r-- | docs/content/doc/help/seek-help.en-us.md | 24 |
1 files changed, 20 insertions, 4 deletions
diff --git a/docs/content/doc/help/seek-help.en-us.md b/docs/content/doc/help/seek-help.en-us.md index 8ffa80f154..3ee160f431 100644 --- a/docs/content/doc/help/seek-help.en-us.md +++ b/docs/content/doc/help/seek-help.en-us.md @@ -20,10 +20,26 @@ menu: **NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need: -1. Your `app.ini` (with any sensitive data scrubbed as necessary) -2. The `gitea.log` (and any other appropriate log files for the situation) - * e.g. If the error is related to the database, the `xorm.log` might be helpful -3. Any error messages you are seeing +1. Your `app.ini` (with any sensitive data scrubbed as necessary). +2. The Gitea logs, and any other appropriate log files for the situation. + * The logs are likely to be outputted to console. If you need to collect logs from files, + you could copy the following config into your `app.ini` (remove all other `[log]` sections), + then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`). + ```ini + ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section + [log] + LEVEL=debug + MODE=console,file + ROUTER=console,file + XORM=console,file + ENABLE_XORM_LOG=true + FILE_NAME=gitea.log + [log.file.router] + FILE_NAME=router.log + [log.file.xorm] + FILE_NAME=xorm.log + ``` +3. Any error messages you are seeing. 4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue. * This will greatly improve the chance that the root of the issue can be quickly discovered and resolved. 5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs: |