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---
date: "2018-05-21T15:00:00+00:00"
title: "Support Options"
slug: "seek-help"
weight: 10
toc: false
draft: false
menu:
sidebar:
parent: "help"
name: "Support Options"
weight: 20
identifier: "seek-help"
---
# Support Options
- [Discord](https://discord.gg/Gitea)
- [Discourse Forum](https://discourse.gitea.io/)
**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
1. Your `app.ini` (with any sensitive data scrubbed as necessary).
2. The Gitea logs, and any other appropriate log files for the situation.
* The logs are likely to be outputted to console. If you need to collect logs from files,
you could copy the following config into your `app.ini` (remove all other `[log]` sections),
then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
```ini
; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
[log]
LEVEL=debug
MODE=console,file
ROUTER=console,file
XORM=console,file
ENABLE_XORM_LOG=true
FILE_NAME=gitea.log
[log.file.router]
FILE_NAME=router.log
[log.file.xorm]
FILE_NAME=xorm.log
```
3. Any error messages you are seeing.
4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
* This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
1. Enable pprof in `app.ini` and restart Gitea
```ini
[server]
ENABLE_PPROF = true
```
2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
4. Report the output (the stack trace doesn't contain sensitive data)
## Bugs
If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
## Chinese Support
Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.
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