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support.en-us.md 2.0KB

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  1. ---
  2. date: "2018-05-21T15:00:00+00:00"
  3. title: "Support Options"
  4. slug: "support"
  5. sidebar_position: 20
  6. toc: false
  7. draft: false
  8. aliases:
  9. - /en-us/seek-help
  10. menu:
  11. sidebar:
  12. parent: "help"
  13. name: "Support Options"
  14. sidebar_position: 20
  15. identifier: "support"
  16. ---
  17. # Support Options
  18. - [Paid Commercial Support](https://about.gitea.com/)
  19. - [Discord](https://discord.gg/Gitea)
  20. - [Discourse Forum](https://discourse.gitea.io/)
  21. **NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
  22. 1. Your `app.ini` (with any sensitive data scrubbed as necessary).
  23. 2. The Gitea logs, and any other appropriate log files for the situation.
  24. - When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
  25. - When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
  26. - By default, the logs are outputted to console. If you need to collect logs from files,
  27. you could copy the following config into your `app.ini` (remove all other `[log]` sections),
  28. then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
  29. ```ini
  30. ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
  31. [log]
  32. LEVEL=debug
  33. MODE=console,file
  34. ```
  35. 3. Any error messages you are seeing.
  36. 4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
  37. - This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
  38. 5. If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs.
  39. Go to the "Site Admin" -> "Monitoring" -> "Stacktrace" -> "Download diagnosis report".
  40. ## Bugs
  41. If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
  42. ## Chinese Support
  43. Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.