date: “2018-05-21T15:00:00+00:00” title: “Support Options” slug: “support” sidebar_position: 20 toc: false draft: false aliases:

/en-us/seek-help menu: sidebar: parent: “help” name: “Support Options” sidebar_position: 20 identifier: “support” ---

Support Options

Paid Commercial Support
Discord
Discourse Forum
Matrix
- NOTE: Most of the Matrix channels are bridged with their counterpart in Discord and may experience some degree of flakiness with the bridge process.

NOTE: When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:

Your app.ini (with any sensitive data scrubbed as necessary).
The Gitea logs, and any other appropriate log files for the situation.
- When using systemd, use journalctl --lines 1000 --unit gitea to collect logs.
- When using docker, use docker logs --tail 1000 <gitea-container> to collect logs.
- By default, the logs are outputted to console. If you need to collect logs from files, you could copy the following config into your app.ini (remove all other [log] sections), then you can find the *.log files in Gitea’s log directory (default: %(GITEA_WORK_DIR)/log).
```
; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
[log]
LEVEL=debug
MODE=console,file
```
Any error messages you are seeing.
When possible, try to replicate the issue on try.gitea.io and include steps so that others can reproduce the issue.
- This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
If you encounter slow/hanging/deadlock problems, please report the stack trace when the problem occurs. Go to the “Site Admin” -> “Monitoring” -> “Stacktrace” -> “Download diagnosis report”.

Bugs

If you found a bug, please create an issue on GitHub.

Support for the Chinese language is provided at Our discourse or QQ Group 328432459.