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ISSUE_TEMPLATE.md 3.6KB

11 years ago
8 years ago
8 years ago
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  10. ### Steps to reproduce
  11. 1.
  12. 2.
  13. 3.
  14. ### Expected behaviour
  15. Tell us what should happen
  16. ### Actual behaviour
  17. Tell us what happens instead
  18. ### Server configuration
  19. **Operating system**:
  20. **Web server:**
  21. **Database:**
  22. **PHP version:**
  23. **Nextcloud version:** (see Nextcloud admin page)
  24. **Updated from an older Nextcloud/ownCloud or fresh install:**
  25. **Where did you install Nextcloud from:**
  26. **Signing status:**
  27. <details>
  28. <summary>Signing status</summary>
  29. ```
  30. Login as admin user into your Nextcloud and access
  31. http://example.com/index.php/settings/integrity/failed
  32. paste the results here.
  33. ```
  34. </details>
  35. **List of activated apps:**
  36. <details>
  37. <summary>App list</summary>
  38. ```
  39. If you have access to your command line run e.g.:
  40. sudo -u www-data php occ app:list
  41. from within your Nextcloud installation folder
  42. ```
  43. </details>
  44. **Nextcloud configuration:**
  45. <details>
  46. <summary>Config report</summary>
  47. ```
  48. If you have access to your command line run e.g.:
  49. sudo -u www-data php occ config:list system
  50. from within your Nextcloud installation folder
  51. or
  52. Insert your config.php content here.
  53. Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)
  54. ```
  55. </details>
  56. **Are you using external storage, if yes which one:** local/smb/sftp/...
  57. **Are you using encryption:** yes/no
  58. **Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
  59. #### LDAP configuration (delete this part if not used)
  60. <details>
  61. <summary>LDAP config</summary>
  62. ```
  63. With access to your command line run e.g.:
  64. sudo -u www-data php occ ldap:show-config
  65. from within your Nextcloud installation folder
  66. Without access to your command line download the data/owncloud.db to your local
  67. computer or access your SQL server remotely and run the select query:
  68. SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
  69. Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
  70. ```
  71. </details>
  72. ### Client configuration
  73. **Browser:**
  74. **Operating system:**
  75. ### Logs
  76. #### Web server error log
  77. <details>
  78. <summary>Web server error log</summary>
  79. ```
  80. Insert your webserver log here
  81. ```
  82. </details>
  83. #### Nextcloud log (data/nextcloud.log)
  84. <details>
  85. <summary>Nextcloud log</summary>
  86. ```
  87. Insert your Nextcloud log here
  88. ```
  89. </details>
  90. #### Browser log
  91. <details>
  92. <summary>Browser log</summary>
  93. ```
  94. Insert your browser log here, this could for example include:
  95. a) The javascript console log
  96. b) The network log
  97. c) ...
  98. ```
  99. </details>