Merge pull request #19965 from nextcloud/enh/noid/how-to-use-github

Add text about subscribing issues and sync introduction to feature request

2 files changed, 21 insertions, 7 deletions

diff --git a/.github/ISSUE_TEMPLATE/Bug_report.md b/.github/ISSUE_TEMPLATE/Bug_report.md
index 899dbf85343..7db40cf0066 100644
--- a/.github/ISSUE_TEMPLATE/Bug_report.md
+++ b/.github/ISSUE_TEMPLATE/Bug_report.md
@@ -33,6 +33,7 @@ Guidelines for submitting issues:
 
 * Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are affected by the same issue.
 * Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
+* Subscribe to receive notifications on status change and new comments. 
 
 
 ### Steps to reproduce
diff --git a/.github/ISSUE_TEMPLATE/Feature_request.md b/.github/ISSUE_TEMPLATE/Feature_request.md
index f652dd29f94..468572c9b6a 100644
--- a/.github/ISSUE_TEMPLATE/Feature_request.md
+++ b/.github/ISSUE_TEMPLATE/Feature_request.md
@@ -9,17 +9,30 @@ Thanks for reporting issues back to Nextcloud!
 
 Note: This is the **issue tracker of Nextcloud**, please do NOT use this to get answers to your questions or get help for fixing your installation. This is a place to report bugs to developers, after your server has been debugged. You can find help debugging your system on our home user forums: https://help.nextcloud.com or, if you use Nextcloud in a large organization, ask our engineers on https://portal.nextcloud.com. See also  https://nextcloud.com/support for support options.
 
-This is the bug tracker for the Server component. Find other components at https://github.com/nextcloud/
+Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer.
 
-For reporting potential security issues please see https://nextcloud.com/security/
+Guidelines for submitting issues:
 
-To make it possible for us to best accommodate your use case, please fill out the information below carefully. 
-You can also use the Issue Template application to prefill most of the required information: https://apps.nextcloud.com/apps/issuetemplate
+* Please search the existing issues first, it's likely that your issue was already reported or even fixed.
+    - Go to https://github.com/nextcloud and type any word in the top search/command bar. You probably see something like "We couldn’t find any repositories matching ..." then click "Issues" in the left navigation.
+    - You can also filter by appending e. g. "state:open" to the search string.
+    - More info on search syntax within github: https://help.github.com/articles/searching-issues
+    
+* This repository https://github.com/nextcloud/server/issues is *only* for issues within the Nextcloud Server code. This also includes the apps: files, encryption, external storage, sharing, deleted files, versions, LDAP, and WebDAV Auth
+  
+* SECURITY: Report any potential security bug to us via our HackerOne page (https://hackerone.com/nextcloud) following our security policy (https://nextcloud.com/security/) instead of filing an issue in our bug tracker.  
 
-If you are a customer and are using Nextcloud Enterprise, please submit your issue directly in the Nextcloud Portal https://portal.nextcloud.com so it gets resolved more quickly by our dedicated engineers.
+* The issues in other components should be reported in their respective repositories: You will find them in our GitHub Organization (https://github.com/nextcloud/)
+-->
 
-Note that Nextcloud is an open source project backed by Nextcloud GmbH. Most of our volunteers are home users and thus primarily care about issues that affect home users. Our paid engineers prioritize issues of our customers. If you are neither a home user nor a customer, consider paying somebody to fix your issue, do it yourself or become a customer.
---> 
+
+<!--- Please keep this note for other contributors -->
+
+### How to use GitHub
+
+* Please use the 👍 [reaction](https://blog.github.com/2016-03-10-add-reactions-to-pull-requests-issues-and-comments/) to show that you are interested into the same feature.
+* Please don't comment if you have no relevant information to add. It's just extra noise for everyone subscribed to this issue.
+* Subscribe to receive notifications on status change and new comments. 
 
 
 **Is your feature request related to a problem? Please describe.**