<!-- Thanks for reporting issues back to Nextcloud! This is the issue tracker of Nextcloud, if you have any support question please check out https://nextcloud.com/support This is the bug tracker for the Server component. Find other components at https://github.com/nextcloud/ For reporting potential security issues please see https://nextcloud.com/security/ To make it possible for us to help you please fill out below information carefully. --> ### Steps to reproduce 1. 2. 3. ### Expected behaviour Tell us what should happen ### Actual behaviour Tell us what happens instead ### Server configuration **Operating system**: **Web server:** **Database:** **PHP version:** **Nextcloud version:** (see Nextcloud admin page) **Updated from an older Nextcloud/ownCloud or fresh install:** **Where did you install Nextcloud from:** **Signing status:** <details> <summary>Signing status</summary> ``` Login as admin user into your Nextcloud and access http://example.com/index.php/settings/integrity/failed paste the results here. ``` </details> **List of activated apps:** <details> <summary>App list</summary> ``` If you have access to your command line run e.g.: sudo -u www-data php occ app:list from within your Nextcloud installation folder ``` </details> **The content of config/config.php:** <details> <summary>Config report</summary> ``` If you have access to your command line run e.g.: sudo -u www-data php occ config:list system from within your Nextcloud installation folder or Insert your config.php content here (Without the database password, passwordsalt and secret) ``` </details> **Are you using external storage, if yes which one:** local/smb/sftp/... **Are you using encryption:** yes/no **Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/... #### LDAP configuration (delete this part if not used) <details> <summary>LDAP config</summary> ``` With access to your command line run e.g.: sudo -u www-data php occ ldap:show-config from within your Nextcloud installation folder Without access to your command line download the data/owncloud.db to your local computer or access your SQL server remotely and run the select query: SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap'; Eventually replace sensitive data as the name/IP-address of your LDAP server or groups. ``` </details> ### Client configuration **Browser:** **Operating system:** ### Logs #### Web server error log <details> <summary>Web server error log</summary> ``` Insert your webserver log here ``` </details> #### Nextcloud log (data/nextcloud.log) <details> <summary>Nextcloud log</summary> ``` Insert your Nextcloud log here ``` </details> #### Browser log <details> <summary>Browser log</summary> ``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ``` </details>