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To make it possible for us to help you please fill out below information carefully.
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### Steps to reproduce
1.
2.
3.
### Expected behaviour
Tell us what should happen
### Actual behaviour
Tell us what happens instead
### Server configuration
**Operating system**:
**Web server:**
**Database:**
**PHP version:**
**Nextcloud version:** (see Nextcloud admin page)
**Updated from an older Nextcloud/ownCloud or fresh install:**
**Where did you install Nextcloud from:**
**Signing status (Nextcloud 9.0 and above):**
```
Login as admin user into your Nextcloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.
```
**List of activated apps:**
```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder
```
**The content of config/config.php:**
```
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
or
Insert your config.php content here
(Without the database password, passwordsalt and secret)
```
**Are you using external storage, if yes which one:** local/smb/sftp/...
**Are you using encryption:** yes/no
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
#### LDAP configuration (delete this part if not used)
```
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
```
### Client configuration
**Browser:**
**Operating system:**
### Logs
#### Web server error log
```
Insert your webserver log here
```
#### Nextcloud log (data/nextcloud.log)
```
Insert your Nextcloud log here
```
#### Browser log
```
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
```
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