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+---
+date: "2018-05-21T15:00:00+00:00"
+title: "Support Options"
+slug: "support"
+weight: 20
+toc: false
+draft: false
+aliases:
+  - /en-us/seek-help
+menu:
+  sidebar:
+    parent: "help"
+    name: "Support Options"
+    weight: 20
+    identifier: "support"
+---
+
+# Support Options
+
+- [Discord](https://discord.gg/Gitea)
+- [Discourse Forum](https://discourse.gitea.io/)
+
+**NOTE:** When asking for support, it may be a good idea to have the following available so that the person helping has all the info they need:
+
+1. Your `app.ini` (with any sensitive data scrubbed as necessary).
+2. The Gitea logs, and any other appropriate log files for the situation.
+    - When using systemd, use `journalctl --lines 1000 --unit gitea` to collect logs.
+    - When using docker, use `docker logs --tail 1000 <gitea-container>` to collect logs.
+    - By default, the logs are outputted to console. If you need to collect logs from files,
+      you could copy the following config into your `app.ini` (remove all other `[log]` sections),
+      then you can find the `*.log` files in Gitea's log directory (default: `%(GITEA_WORK_DIR)/log`).
+
+    ```ini
+    ; To show all SQL logs, you can also set LOG_SQL=true in the [database] section
+    [log]
+    LEVEL=debug
+    MODE=console,file
+    ROUTER=console,file
+    XORM=console,file
+    ENABLE_XORM_LOG=true
+    FILE_NAME=gitea.log
+    [log.file.router]
+    FILE_NAME=router.log
+    [log.file.xorm]
+    FILE_NAME=xorm.log
+    ```
+
+3. Any error messages you are seeing.
+4. When possible, try to replicate the issue on [try.gitea.io](https://try.gitea.io) and include steps so that others can reproduce the issue.
+    - This will greatly improve the chance that the root of the issue can be quickly discovered and resolved.
+5. If you meet slow/hanging/deadlock problems, please report the stack trace when the problem occurs:
+    1. Enable pprof in `app.ini` and restart Gitea
+
+        ```ini
+        [server]
+        ENABLE_PPROF = true
+        ```
+
+    2. Trigger the bug, when Gitea gets stuck, use curl or browser to visit: `http://127.0.0.1:6060/debug/pprof/goroutine?debug=1` (IP must be `127.0.0.1` and port must be `6060`).
+    3. If you are using Docker, please use `docker exec -it <container-name> curl "http://127.0.0.1:6060/debug/pprof/goroutine?debug=1"`.
+    4. Report the output (the stack trace doesn't contain sensitive data)
+
+## Bugs
+
+If you found a bug, please create an [issue on GitHub](https://github.com/go-gitea/gitea/issues).
+
+## Chinese Support
+
+Support for the Chinese language is provided at [Our discourse](https://discourse.gitea.io/c/5-category/5) or QQ Group 328432459.